Purchase & Return Policy

RIVAL USA – Return and Refund Policy

Thank you for choosing RIVAL USA. We are committed to ensuring your satisfaction with our products. Please read our return and refund policy carefully before initiating any return.

1. Returns for Website Purchases

If you purchased a RIVAL product directly through our website, you must contact us in advance to obtain a Return Authorization. Returns without prior authorization will not be accepted.

Once your return is approved, we will provide you with return shipping label.

Refunds will only be issued for returns that have been pre-authorized.

2. Returns for Third-Party Purchases

If you purchased your RIVAL product from a third-party website or reseller, please contact that seller directly for return assistance. We are unable to process returns for products purchased outside of our website.

3. Receiving Your Product

Upon delivery, we recommend verifying that all components and hardware are present in the package before disassembling any factory parts (e.g., bumper or skid plate) from your vehicle.

While we strive to ship all items complete, if any components are missing, we will do our best to promptly send replacements. However, we recognize the inconvenience of having your daily driver immobilized and strongly advise confirming the contents first.

4. Box Damage and Product Inspection

Please do not return a product solely due to damage to the outer packaging. Although we share your frustration with mishandling by couriers, our inner packaging is engineered to protect your product.

Before requesting a return or replacement, please confirm whether the actual product is damaged. We reserve the right to request photos or videos of the packaging and product before authorizing a return or replacement.

5. Opened Packaging and Product Condition

An open or repacked box does not necessarily indicate that the product is used. To maintain high quality standards, we occasionally open packages to:

  • Perform random inspections upon factory arrival

  • Insert additional essential components or hardware

6. Minor Cosmetic Imperfections

Some minor imperfections in the coating may occur during manufacturing and do not affect functionality. Returns may be declined for such cosmetic flaws. If you believe the imperfection is excessive, please send us photos for evaluation, and we will determine the appropriate resolution.

7. Returns Due to RIVAL Error

If your return is the result of an error on our part, such as a damaged product, manufacturing defect, or incorrect item, we will:

  • Provide a prepaid return shipping label

  • Refund your original shipping charges (if applicable)

To qualify, the issue must be reported within 30 days of delivery. We may request supporting photos or videos before processing the return.

8. Returns Due to Customer Preference

If you are returning a product due to a change of mind or incorrect order, and the item has not been installed, the following applies:

  • You will be responsible for return shipping costs (deducted from refunds)

  • Original shipping charges (if applicable) are non-refundable

  • A restocking fee may apply

All returned items must be:

  • In new, undamaged, and uninstalled condition

  • Returned in their original packaging

  • Securely packaged to prevent shipping damage

Installed or used products are not eligible for return. All returns are subject to inspection prior to refund approval.

If you have any questions about your order or need help with a return, please contact our support team at Support@Rival4x4US.com.