If you’re inquiring about the ETA of a backordered item from www.Rival4x4USA.com, please check the product page for the most up-to-date information. We update the status daily, so we won’t be able to provide any additional details.
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If you have questions about an order placed at third party, please reach out to the third party seller for assistance.
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If you are contacting us as a shop or garage, please note that a minimum buy-in will be required should we agree to begin our partnership. Alternatively, you may inquire with your preferred warehouse distributor (e.g. Turn 14) regarding the availability of our products.
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If you pick up your order locally from our Houston TX third-party warehouse, please note that the warehouse staff will not be able to provide any product information or open any products for inspection. For any inquiries, please contact us directly.
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Looking to order in Canada? Please check here.
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Need to ship to AK, HI and territories? Please contact us for a Shipping Quote.
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If you wish to return a product, please familiarize with our Return Policy and contact us in advance to obtain a Return Authorization. Once approved we will provide you with return shipping instructions.
Refunds will only be issued for returns that have been pre-authorized.
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If you received a product with visible packaging damage, we ask that you open the package and check the product for damage prior to requesting a return. We understand shipping concerns arise when packaging is damaged however, our inner packaging is designed to withstand various delivery conditions.
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If you’re experiencing an issue with a purchased RIVAL product, please use our Tech Support Form to send any relevant photos or videos of the reason along with a detailed message. Your message will be transferred to the corresponding department, please allow up to 24 business hours for a response.
When submitting a request for a callback, please insure you have provided detailed information. Messages without detailed information may not be directed to the proper department and this could delay response time.