Email is the most direct way to communicate with us. After acknowledging the disclaimers, please use the form below to email us with your inquiry.
For customer service and warranty issues, please use our Tech Support form.
Please allow up to 24 business hours for a response.
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If you’re inquiring about the ETA of a backordered item from www.Rival4x4USA.com, please check the product page for the most up-to-date information. We update the status daily, so we won’t be able to provide any additional details.
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If you have questions about an order placed at third party, please reach out to the third party seller for assistance.
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If you are contacting us as a shop or garage, please note that a minimum buy-in will be required should we agree to begin our partnership. Alternatively, you may inquire with your preferred warehouse distributor (e.g. Turn 14) regarding the availability of our products.
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If you pick up your order locally from our Houston TX third-party warehouse, please note that the warehouse staff will not be able to provide any product information or open any products for inspection. For any inquiries, please contact us directly.
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Looking to order in Canada? Please check here.
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Need to ship to AK & HI? Please contact us for a Shipping Quote.
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If you wish to return a product, please familiarize with our Return Policy and contact us in advance to obtain a Return Authorization. Once approved we will provide you with return shipping instructions.
Refunds will only be issued for returns that have been pre-authorized.
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If you received a product with visible packaging damage, we ask that you open the package and check the product for damage prior to requesting a return. We understand shipping concerns arise when packaging is damaged however, our inner packaging is designed to withstand various delivery conditions.
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When submitting a request for a callback, please insure you have provided detailed information. Messages without detailed information may not be directed to the proper department and this could delay response time.