If you have inquiries regarding an order placed on a different third-party website, please reach out to them for assistance.

In these extremely busy days, we reserve the right to decline your request for a callback—especially if a reason for the call isn’t specified—as we typically request photos or videos if you are experiencing an issue with the product. While we can attempt to assist you without this information in a few hours, our ability to help may be limited.

Kindly refrain from returning any product solely due to box damage. Although we share your dissatisfaction with courier handling, our inner packaging is designed to withstand various delivery methods. Before initiating a return with us or a third-party seller, please ensure the actual product is damaged. We reserve the right to request photos and videos of the package before granting authorization for a return or replacement. We are quite accommodating and efficient with replacements and refunds when the situation is legitimate.