Most in-stock products are shipped the same business day if ordered before our cutoff time, or within one business day if ordered afterward. Once a shipping label has been created for your order, you will receive an email with tracking information.

Please note that shipping labels are generated automatically, and you may receive a tracking number outside of our business hours. This does not necessarily mean that your order has been shipped the same day.

All skid plates and smaller accessories ship via FedEx Home Delivery or FedEx Ground, while bumpers are shipped on pallets via LTL freight carriers. Delivery times vary depending on the destination and carrier performance.

If your order contains a backordered item, please refer to the “Backordered Product ETA” section for more information.

If you’re inquiring about the ETA of a backordered item from our website, please check the product page for the most up-to-date information. We update the status daily, so we won’t be able to provide any additional details.

For warranty issues, please use our Tech Support form. This allows our dedicated team to review photos, gather all the necessary details, and collect as much information as possible. Please use the Tech Support form only for products that have already been purchased. For any other inquiries, please scroll down to our General and Pre-Sale Inquiries form.

Every RIVAL product includes printed installation instructions. As we regularly update our installation manuals to improve clarity and add more details, the printed version included with your product may not always be the latest due to production, warehousing, and distribution lead times.

The same applies to the product descriptions printed on the box labels, where newly added compatible vehicles may not yet be listed.

The most up-to-date installation instructions, along with any available installation videos, can be found on the respective product page on our website.

Most RIVAL products are designed for straightforward installation using standard hand tools. If you cannot find the information you need or encounter an issue during installation, please submit a Product Support request with your vehicle details, the product SKU, and clear photos of the issue.

Please note that our product range is limited to the products listed on this website. We are unable to accommodate custom orders or import RIVAL products from other markets upon request.

If you are contacting us from outside the USA, please first check our list of international distributors, who will be happy to assist you locally.

If you wish to return a product, please familiarize yourself with our RETURN POLICY and contact us in advance to obtain a Return Authorization. If your return is approved, we will provide you with return shipping instructions. 

Refunds will only be issued for returns that have been pre-authorized.

If you received a product with visible packaging damage, we ask that you open the package and check the product for damage prior to requesting a return. We understand shipping concerns arise when packaging is damaged however, our inner packaging is designed to withstand various delivery conditions.

If you have questions about an order placed at third party, please reach out to the third party seller for assistance.

Need to ship to AK & HI? Please contact us for a Shipping Quote.

If you would like to pick up your order in Houston, TX, please contact us before placing your order so we can provide you with additional details and pickup instructions.

If you choose local pickup, please note that the warehouse staff cannot provide product information, technical assistance, or open products for inspection. If you have any questions about your order or our products, please contact us directly.

If you are contacting us as a shop or garage, please note that a minimum buy-in will be required should we agree to begin our partnership. Alternatively, you may inquire with your preferred warehouse distributor regarding the availability of our products.

If you are contacting us from outside the USA, please first check our list of international distributors, who will be happy to assist you locally.